1. About Us
Althemi (“we,” “us,” “our”) is an online store offering handcrafted and fantasy-inspired accessories. Due to artisanal processes, small variations may occur between items—this uniqueness adds character to each piece. Contact: info@althemi.com2. Use of the Website
By accessing the Site, you confirm that:- You are at least 18 years old or have parental/guardian consent.
- You will not use the Site for unlawful, fraudulent, or unauthorized purposes.
- All information you provide will be accurate and current.
3. Product Information
We strive to present products clearly and accurately. However, variations may occur:- Colours may appear different depending on screen settings.
- Product descriptions or availability may change as we improve collections.
- Handcrafted items may include minor variations.
4. Pricing & Payments
Prices are listed in EUR (€) unless stated otherwise. Shown prices may change over time due to material or business variations. Orders already completed will maintain the price at the moment of purchase. Accepted secure payment methods:- Major debit/credit cards via Stripe
- Apple Pay / Google Pay
- PayPal
Note: Currency conversions displayed on the Site (e.g. EUR → USD) are approximate and may vary depending on the real-time exchange rate used by your bank or payment provider.
5. Order Process
When placing an order, you will receive:- Order Confirmation Email confirming we received your request.
- Shipping Confirmation Email including a tracking number once dispatched.
- An item becomes unavailable.
- Payment cannot be verified.
- Fraud or suspicious activity is detected.
- A technical pricing error occurs.
6. Shipping & Delivery
All orders are shipped from Spain (EU) using trusted carriers such as Correos, SEUR, and UPS. Estimated delivery times are:- Spain: 3–5 business days
- European Union: 5–7 business days
- International: 10–15 business days
7. Returns, Refunds & Exchanges
We accept returns within 14 days of delivery for unused items in original packaging. Personalised or custom-made products are non-returnable unless defective. Refunds are issued to the original payment method within 7–10 business days after the item is received and inspected. Please refer to our Refund & Returns Policy for full details.8. Customs, Duties & Import Taxes
Orders shipped outside the EU may be subject to customs duties or import taxes. These fees must be paid by the recipient and are not included in product prices. Customs processing may extend delivery times.9. Intellectual Property
All content on the Site—including logos, designs, text, visuals, and product descriptions—belongs to Althemi. You may not reproduce, distribute, or use any content without prior written permission.10. User Accounts
Creating an account is optional. If you choose to do so, you agree to:- Keep your password secure.
- Maintain accurate account details.
- Notify us if unauthorised access occurs.
11. Limitation of Liability
To the fullest extent permitted by law:- We are not responsible for indirect or consequential damages.
- Our maximum liability equals the value of your order.
- Delivery delays after carrier handover fall outside our direct control.
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